MyGrievance

MyGrievance connects the public with government organizations, enabling users to lodge and track grievances related to both Central and State Government entities effectively. Designed by the National Informatics Centre, this Android app offers a comprehensive platform for communicating issues and ensuring accountability from relevant departments. The streamlined user experience begins with a one-time sign-up to access various features that facilitate the entire grievance process.

Dashboard and Grievance Tracking

Upon logging in, you gain access to a well-organized dashboard that categorizes grievances into total, pending, and disposed. The real-time tracking feature ensures that you stay updated on the status of your submissions, allowing you to manage and monitor all lodged grievances efficiently. This functionality is aimed at enhancing transparency and providing a structured approach to dealing with user concerns.

Feedback and Notifications

MyGrievance ensures you remain informed with SMS and email acknowledgments whenever a grievance is lodged or disposed of. It also allows you to send reminders for unresolved issues and offers a feedback mechanism for grievances that have been addressed. This dual benefit of notification and feedback helps maintain active communication between you and government bodies, making sure nothing falls through the cracks.

User-Friendly Experience

The app's seamless sign-up process, available through CPGRAMS in UMANG or via a dedicated form, makes it accessible for everyone. Highlighting its dedicated service towards empowering citizens, MyGrievance stands out as an essential tool for those seeking redress and improved interactions with government organizations.